Privacy Policy

Welcome to Shree Swaad (The Taste of Tradition) ("we," "our," or "us"). We are committed to protecting the privacy and security of our customers, website visitors, and application users. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit or make a purchase from https://shreeswaad.com.

1. Information We Collect

When you interact with our website or place an order, we may collect the following categories of information:

• Contact Information: Full name, delivery address, phone/mobile number, email address, and landmark.
• Order & Customization Details: Items purchased, custom cake messages, photo cake image uploads, delivery instructions, and date/time selections.
• Authentication & Security Data: Account credentials, mobile OTP verification data, session tokens, and security logs for 2-factor authentication.
• Location & Device Information: Approximate delivery coordinates (GPS), browser type, device details, IP address, and cookie identifiers to determine delivery serviceability.
• Payment Information: Transaction identifiers and payment status via secure RBI-approved payment gateways (Razorpay/PayU/UPI). Note: We do not store credit card numbers, CVVs, or bank PINs on our servers.

2. How We Use Your Information

We use the collected information for the following lawful purposes:

• To process, bake, pack, and fulfill your cake, sweet, and food orders with express delivery.
• To send instant order confirmations, SMS/WhatsApp updates, and live dispatch notifications.
• To print customized edible photo cakes based strictly on the photo you provided.
• To verify your location and assign the closest Shree Swaad branch kitchen (Laxmangarh or Salasar).
• To provide customer support and respond to bulk or party celebration inquiries.
• To prevent fraud, secure administrative accounts with 2FA, and maintain website performance.

3. Photo Cake & Image Upload Privacy

Photos uploaded for edible sugar sheet photo cake printing are strictly used for the execution of your customized cake order. Uploaded photos are never published, shared, or distributed to any third party without your explicit consent.

4. Data Protection & Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We share data only with trusted service partners under strict confidentiality:

• Delivery Personnel: For delivering your freshly baked items to the specified address.
• Payment Processors: RBI-compliant payment gateways for secure checkout processing.
• SMS & Verification Providers: For sending login OTPs and order status updates.
• Legal Authorities: When required by Indian law or to protect our legal rights.

5. Cookies & Local Storage

We use cookies and browser local storage to remember your selected branch, shopping cart items, saved delivery address, and login sessions for a seamless mobile and web ordering experience.

6. Your Rights & Data Retention

You have the right to access, update, or request the deletion of your personal account data at any time by logging into your profile or contacting us at info@shreeswaad.com.

7. Contact Information

If you have any questions or grievances regarding this Privacy Policy, please contact our Data Protection team: