Cancellation & Refund Policy

At Shree Swaad (The Taste of Tradition), customer satisfaction, freshness, and food safety are our highest priorities. Because our cakes, pastries, and sweets are perishable and freshly made to order, please review our cancellation and refund guidelines below:

1. Order Cancellation Guidelines

• Immediate Orders (30-60 Min Delivery): Orders can be cancelled within 5 minutes of placing the order, provided preparation in the kitchen has not yet started. Once baking or edible photo printing has commenced, cancellation is not possible.
• Advance / Custom Theme Orders: Advance celebration cake orders can be cancelled or rescheduled up to 4 hours prior to the scheduled delivery slot.
• To request a cancellation, please call or WhatsApp our helpline immediately at +91 77280 91919 with your Order ID.

2. Eligibility for Refunds or Free Replacement

You are eligible for an instant free replacement or a full refund under the following conditions:

• Transit Damage: The cake or sweet box was physically damaged or smudged during transit. (Please provide a photograph to the delivery executive or via WhatsApp).
• Wrong Item Delivered: You received an item or flavor different from what you ordered.
• Quality Issue: The food delivered does not meet our high standards of freshness or taste.
• Non-Delivery: The order was not delivered due to an issue on our end or an unserviceable delivery radius.

3. Non-Refundable Scenarios

Refunds will not be applicable under the following circumstances:

• Incorrect delivery address or unreachable contact number provided by the customer.
• Refusal to accept the order at the doorstep without a valid defect/damage reason.
• Delays caused by natural calamities, roadblocks, or extreme weather conditions beyond reasonable control.

4. Refund Process & Timelines

• UPI / Online Payments (Razorpay/PayU): Approved refunds are credited directly back to your original payment source within 3–5 business days.
• Cash on Delivery (COD): For COD orders, refund is processed via instant UPI transfer (GPay/PhonePe/Paytm) or store credit coupon.

5. Need Help with an Order?